FAQS
Have some questions about your upcoming stay with us? Let us try to help out by answering some of the common inquiries, or call us at (661) 766-2825 Ext. 4 for additional information and answers to more specific questions.
QUESTIONS + ANSWERS
Check-in is at 3:00pm and check-out is at 11:00am. Late check-out is available for an additional fee upon request and availability.
If you arrive earlier than 3:00pm, you’re welcome to join us in the restaurant for breakfast or lunch while you wait for your room.
Yes, select room types are pet friendly! We charge a $30.00 one-time, non-refundable pet fee upon arrival. Additionally, upon check-in a $175 hold will be placed on your credit card of choice for any potential additional pet cleaning and/or damage fees. If extra cleaning or repair is not needed this charge will not be taken.
For cancellations made outside of 48 hours before arrival, a full refund for the stay will be issued. Any cancellations made within 48 hours of check-in are subject to the full cost of your stay. No-shows and early checkouts will not be refunded.
Yes, a $20 extra person fee will be applied to the credit card on file for any additional people in the rooms above standard occupancy (each of our rooms can comfortably accommodate between 2-4 people based on the room type) and not to exceed max occupancy.
We are a family friendly property and children 12 and under are free.
Yes, we require the guest be above the age of 18 and a photo ID is required at check-in.
No, we offer complimentary parking in our private hotel lot for our resort guests.
Yes! We have Tesla chargers and a universal charger installed in our hotel parking as a complimentary amenity for our hotel guests and for a $10 fee for our restaurant guests.
Yes, in designated areas on property. For the consideration of our guests, all of our guest rooms and patios are smoke-free. A $250 cleaning fee will be added to your bill if smoke is detected in your room.
Yes, we have complimentary WiFi throughout our property.
Yes, rollaway beds are available upon request for our Deluxe King rooms for a $30 fee.
Yes, we have breakfast and dinner options available daily.
Breakfast opens at 8am daily. Dinner orders can be placed before 6:30pm Sunday – Thursday and can be enjoyed in our bar; our restaurant is open until 8pm on Fridays & Saturdays.
- Sunday – Thursday: 8am – 6:30pm
- Friday & Saturday: 8am – 8pm
The Enchanted Valley is a place like no other, with boundless untouched natural landscapes, a small and incredibly tight-knit community, rich history, beautiful creativity, bountiful yields, and incredible people pursuing their passions and sharing them with adventurers.
We invite you to check out our Explore Page to discover all that the Hidden Valley has to offer.